Refund policy
Refund Policy
At Orthevia, customer satisfaction is our priority. We offer a 30-day refund guarantee for eligible products.
Refund Eligibility
To be eligible for a refund, your item must meet the following conditions:
- Requested within 30 days of purchase
- Unused and in original, resalable condition
- With original packaging and all accessories
- Accompanied by proof of purchase
Non-Refundable Items
The following items cannot be refunded:
- Customized or personalized products
- Items damaged due to customer misuse
- Products without original tags or packaging
- Clearance or final sale items (if indicated at purchase)
- Items purchased more than 30 days ago
Refund Process
To request a refund, please contact us at supportorthevia@gmail.com with your order number and reason for return. We will provide return shipping instructions. Once we receive and inspect your item, refunds will be processed within 5-10 business days to your original payment method.
Return Shipping
In most cases, customers are responsible for return shipping costs. However, if the item arrived damaged or defective, we will provide a prepaid return label.
Refund Status
Refunds may take 5-10 business days to appear in your account after we receive and process your return, depending on your financial institution.